PRIVACY
POLICY.

1. Who we are

Prospect + is a Christchurch-based lead generation and appointment setting business serving clients in New Zealand and Australia. This policy explains how we handle personal information collected through this website and while delivering our services.

2. Information we collect

Depending on how you interact with us, we may collect:

• your name, phone number, email address and business details;
• information you provide when booking a call or corresponding with us;
• campaign, lead and appointment information we process for clients;
• billing and service administration information; and
• basic technical information used to operate and secure the website.

If you do not provide information needed for an enquiry or booking, we may be unable to respond or provide the requested service.

3. How we collect it

We usually collect information directly from you through our booking form, conversations and service onboarding. When working for a client, we may also receive information through that client's advertising, landing pages, CRM, calendar or other authorised systems.

4. Why we use it

We use personal information to:

• respond to enquiries, assess fit and schedule calls;
• build, manage and improve client campaigns and follow-up systems;
• qualify enquiries and arrange appointments where authorised;
• administer client relationships, billing and support;
• keep our systems secure and meet legal obligations; and
• send agreed service or marketing communications.

5. Who may receive it

We disclose information only where reasonably required for the purposes above. Recipients may include the relevant Prospect + client, authorised appointment setters, and service providers that support advertising, hosting, CRM, messaging, calendars, payments, security or professional advice.

These providers may process information outside New Zealand or Australia. We take reasonable steps to use reputable providers and limit access to what is needed for the service.

6. Messages and consent

Where follow-up or marketing messages are sent, we use the contact details for the purpose disclosed at collection and follow applicable consent, sender-identification and unsubscribe requirements. You can opt out of marketing messages using the unsubscribe method provided or by contacting us.

7. Storage, security and retention

We use reasonable administrative and technical safeguards to protect personal information. No online system is completely risk-free. We keep information only for as long as it is reasonably needed for the purpose collected, client instructions, dispute resolution or legal requirements, then delete or de-identify it where practical.

8. Access, correction and complaints

You may ask for access to personal information we hold about you, request a correction, or raise a privacy concern. We may need to verify your identity before acting on a request. If the information is controlled by one of our clients, we may direct the request to that client.

9. Contact

Email hello@prospectplus.app and note that your enquiry relates to privacy, or contact Prospect + through our online booking page.

10. Changes to this policy

We may update this policy as our services or legal obligations change. The effective date above shows when it was last revised.